Privacy Policy

Effective Date: 27 NOV 2024

At TechKnowledgeHub.org or skills.techknowledgehub.org, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our services, including our Learning Management System (LMS), YouTube channel, social media platforms, and other video conferencing tools.

By using our platform, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect personal and non-personal information to provide our services and improve your experience.

1.1 Personal Information

When you register for our courses or interact with us, we may collect:

• Name
• Email address
• Phone number
• Address (for invoicing or certificate delivery)
• Payment information (for paid courses)
• Communication preferences

1.2 Non-Personal Information

• Browser type and version
• Device information
• IP address
• Referring website or source of traffic
• Usage data (e.g., course progress, time spent on the LMS)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to gather information about how you use our website and services.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• To register and manage your account on our LMS.
• To deliver free and paid IT courses.
• To provide access to video conferencing tools, webinars, and course content.

2.2 Communication

• To send updates about your courses, account, and promotions via email, SMS, WhatsApp, and phone calls.
• To respond to your inquiries and provide support.

2.3 Marketing and Advertising

• To promote our courses through social media platforms, email campaigns, and targeted advertisements.
• To notify you about new courses, discounts, and offers.
• To personalize ads and content based on your preferences and browsing behavior.

2.4 Sharing with Affiliates and Business Partners

• Your information may be shared with our affiliates and business partners to offer complementary services or promotions.
• Our partners may use your data for communication, advertising, or market research purposes, in line with their privacy policies.

2.5 Analytics and Improvement

• To analyze user behavior and improve our courses, LMS, and overall user experience.
• To conduct research and develop new courses based on user preferences.

3. Sharing Your Information

We may share your information in the following cases:

3.1 With Service Providers

We work with trusted service providers to support our operations, including:

• Payment processing (e.g., Razorpay, PayPal)
• Email marketing platforms (e.g., Mailchimp, etc..)
• Video conferencing tools (e.g., Zoom, Google Meet, Microsoft Teams)
• Analytics providers (e.g., Google Analytics)

3.2 With Affiliates and Business Partners

• Your data may be shared with our affiliates, sponsors, or business partners to deliver joint services, promotions, or special offers.

3.3 For Legal Compliance

• If required by law, we may disclose your information to comply with legal obligations or protect our rights and users.

4. Data Retention

We retain your personal data only as long as necessary for:

• Providing our services.
• Complying with legal obligations.
• Resolving disputes.
• Enforcing our agreements.

If you wish to delete your data, please contact us at privacy@techknowledgehub.org.

5. How We Protect Your Information

We implement robust security measures to protect your personal data, including:

• SSL encryption for secure data transmission.
• Secure payment gateways compliant with industry standards.
• Regular security audits and monitoring.

While we strive to protect your data, no method of transmission or storage is 100% secure.

6. Cookies and Tracking

We use cookies to:

• Remember your preferences and login details.
• Understand how users interact with our platform.
• Deliver personalized ads and content.

You can manage your cookie preferences through your browser settings.

7. Your Rights

As per Indian data protection laws, you have the right to:

• Access Your Data: Request a copy of your personal data.
• Update Your Data: Correct inaccuracies in your information.
• Withdraw Consent: Opt-out of marketing communications.
• Request Deletion: Ask us to delete your personal data (subject to legal or operational requirements).

To exercise your rights, email us at privacy@techknowledgehub.org.

8. Children’s Privacy

Our services are not intended for children under the age of 18. If we discover that we have collected data from a child, we will delete it immediately.

9. Third-Party Links

Our website and emails may include links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Grievance Redressal

In compliance with the Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns:
📧 Email: grievance@techknowledgehub.org

We aim to resolve all grievances within 30 days.

11. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our platform constitutes your acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: privacy@techknowledgehub.org