Refund and Returns Policy

At https://techKnowledgeHub.org and https://skills.techknowledgehub.org, we’re passionate about providing you with exceptional digital courses designed to help you learn, grow, and achieve your goals. However, we understand that sometimes things might not work out as planned. That’s why we’ve created this Refund and Returns Policy to be as fair and transparent as possible while considering the unique nature of digital content.

Our Promise to You

We want you to feel confident and happy with your course purchase. If you experience an issue or feel the course does not meet your expectations, we’re here to help.

When Can You Request a Refund?

Refunds are available in the following situations:

1. Access Issues:
   If you’re unable to access the course due to a technical issue on our platform, and we’re unable to resolve it within a reasonable timeframe, you can request a refund.
2. Misrepresentation:
   If the course content significantly deviates from what was advertised on our website or sales page, we’ll gladly provide a refund.
3. Refund Request Period:
   You must request a refund within 7 days of your purchase. Additionally:
   • You should not have completed more than 10% of the course content.
   • Refunds requested beyond this time frame or after consuming a significant portion of the course will not be eligible.

What is Not Covered by Our Refund Policy?

Unfortunately, refunds are not possible in the following cases:

• Change of Mind: If you’ve simply decided you no longer want the course after purchasing.
• Failure to Use the Course: If you don’t access or complete the course during your enrollment period.
• Promotional Discounts: Courses purchased during sales, with coupon codes, or as part of special offers are non-refundable unless explicitly stated otherwise.
• Violation of Terms: If your account has been flagged for inappropriate use or violation of our Terms of Service, refunds will not be issued.

How to Request a Refund

We’ve made the refund process simple and straightforward. If you’re eligible for a refund, here’s what to do:

1. Contact Us:
   Email us at support@techknowledgehub.org with the subject line “Refund Request.”
2. Provide the Following Information:
   • Your full name
   • The course name
   • Date of purchase
   • Reason for the refund request
3. Response Time:
   Our support team will carefully review your request and respond within 5 business days. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days, depending on your bank or payment provider.

Exchanges Instead of Refunds

If you’re not satisfied with a course but would still like to learn with us, you can request an exchange. Here’s how it works:

• Exchange requests must be made within 7 days of purchase.
• You can swap your course for another course of equal or lesser value.

This is a great option for those who want to explore other topics or learning paths without the hassle of a refund.

Technical Issues? We’ve Got You Covered!

We understand that technical hiccups can happen. If you’re having trouble accessing your course, please contact us at support@techknowledgehub.org, and our team will work to resolve the issue as quickly as possible.

Important Notes

• Multiple Refund Requests: If we notice frequent refund requests from the same account, we may reach out to understand your concerns and address the issue. However, we reserve the right to limit refunds in cases of abuse.
• Fraudulent Activity: Refunds will not be provided for accounts flagged for fraud or misuse.

Still Have Questions? Let’s Talk!

We’re here to help and want to ensure you have the best possible experience with TechKnowledgeHub.org. If you have any questions about our Refund and Returns Policy or need further assistance, reach out to us:

Email: support@techknowledgehub.org

We value your trust and are committed to making your learning journey smooth and rewarding. Thank you for choosing TechKnowledgeHub.org!